Write to Phytogrammes
Questions about a product, an order, delivery or a certificate of analysis. Include the product name, the order number or the batch reference: those details let us verify the data before replying.
- Reply time
- 72 working hours
- Certificates of analysis
- batch by batch
Before you write
To handle your request as fast as possible, give us the context in your message. The three details below save a round trip and speed up the reply.
- Product name of the item concerned, as it appears on the product page or on the label.
- Order number if your question is about a purchase, tracking or a return.
- Batch reference printed on the packaging, which we need to find the matching certificate of analysis.
We reply within 72 working hours. Requests received at the weekend or on a public holiday are handled on the next working day. Every batch has its own certificate of analysis: we send it on request, with the full cannabinoid profile.
The certificate of analysis is directly accessible: as soon as it is published on the product page, it is also reachable via phytogrammes.com/lot/ followed by the batch reference. For an archived batch, send us the reference: we retrieve the matching document and email it to you, usually the same working day. For an order change - a new address, adding or removing an item, merging two orders - write to us before dispatch: once the parcel is handed to the carrier, delivery runs its course and only a return remains possible. Do check our frequently asked questions and our terms of sale, which cover delivery times, shipping costs and the steps to follow for a return or a refund.
For purchase questions, see the laboratory, our terms of sale and our privacy policy. Our products contain less than 0.30% THC and are neither a medicine nor medical advice: if you have any doubt about your health, speak to a professional.