Write to Phytogrammes
Questions about a product, an order, delivery or a certificate of analysis. Include the product name, the order number or the batch reference: those details let us verify the data before replying.
- Reply time
- 72 working hours
- Certificates of analysis
- Depending on the documents available for the batch
Before you write
To handle your request as fast as possible, give us the context in your message. The three details below save a round trip and speed up the reply.
- Product name of the item concerned, as it appears on the product page or on the label.
- Order number if your question is about a purchase, tracking or a return.
- Batch reference printed on the packaging, useful for checking the available documents.
We reply within 72 working hours. Requests received at the weekend or on a public holiday are handled on the next working day. The product page states whether a certificate of analysis for the batch is published. If the document is missing, contact us with the reference: we will check the available documents.
A published certificate is accessible from the product page. For a reference without a document, or an archived batch, send us the batch number: we will check whether a report can be shared. For an order change, write to us before dispatch. Do check our frequently asked questions and our terms of sale, which cover delivery times and the right of withdrawal; shipping costs and the return conditions are set out in the frequently asked questions.
For purchase questions, see the laboratory, our terms of sale (in French) and our privacy policy (in French). An internal profile does not replace a dated laboratory certificate.