Frequently asked questions
Delivery, certificates of analysis, returns, legality: the answers to the questions we are asked most often, factual and jargon-free.
The format changes the concentration and the unit of measurement. Flowers and resins are compared by the gram; oils can be compared in milligrams of CBD. The product page distinguishes the reference profile from results accompanied by a certificate of analysis.
A batch’s compliance must be checked against documents that correspond to it. A reference profile is not enough to establish its actual composition or compliance. See the Traceability section of the product page for the published supporting documents.
A CBD percentage expresses a proportion by mass: 9% corresponds to 90 mg per gram. Without a certificate linked to the batch, the displayed value is reference data and does not prove the product’s measured content.
No. Our products are intended for adult use; they are not medicines and no property is claimed. If you take medication or are pregnant, ask your doctor or pharmacist before use.
We deliver to home addresses in 10 countries: France, Belgium, Luxembourg, Germany, Spain, Italy, the Netherlands, Portugal, Austria and Ireland. When payment opens, every order is dispatched within 24 working hours from Paris, tracking included, and delivery takes 2 to 4 days depending on the destination.
Delivery costs €6.90 whatever the parcel weighs, and is free from €50 of purchase. When payment opens, dispatch will happen within 24 working hours, then delivery will take 2 to 4 days. The amount is shown again before you confirm the order, as our terms of sale provide.
The Traceability section of each product page states whether a certificate is published and provides access when it is available. “Not published” means that no document is accessible from that page. The reference profile does not replace this certificate. To check whether a report is available, contact us with the product name and batch reference.
You have fourteen days from delivery to exercise your right of withdrawal, without giving a reason. Products must be returned unused, unopened and with their seal intact; return shipping is at your expense. Unsealed products cannot be taken back, for hygiene reasons (article L221-28 of the French Consumer Code).
The catalogue and your account are already open: create it, sign in, explore the lab. The opening of payment is announced on the home page and on each product page as soon as it is live.
A hemp product is legal when its Δ⁹-THC is strictly below 0.3%. The threshold, set by the order of 30 December 2021, applies to the finished product, and the variety must be listed in the EU common catalogue. On our product pages, a reference THC value does not replace the result from a certificate corresponding to the batch.
“120u” refers to a 120-micron sieve. During trichome separation, in ice water or dry, that mesh keeps whole heads and lets finer debris through. A 120u is therefore a selective, solvent-free fraction whose content is read on the batch certificate.
The flower is the dried top of the hemp plant; resin concentrates its trichomes, separated mechanically and then pressed. Weight for weight, resin holds more cannabinoids and terpenes, keeps differently and costs more per gram. Both are legal below 0.3% THC.
A reliable certificate names the laboratory and its ISO/IEC 17025 accreditation, the batch number and date, then the cannabinoids (CBD, CBDA, Δ⁹-THC, CBG) quantified by HPLC, the terpenes (GC-MS) and contaminants (heavy metals, pesticides). The batch on the certificate must match the one on the pouch.
Yes. Selling and holding hemp products with Δ⁹-THC below 0.3% is legal. Still banned: scheduled synthetic cannabinoids (H4CBD, HHC, THCP…), health claims and, since 15 May 2026, presenting CBD as a food.
A saliva test targets Δ⁹-THC, not CBD. A legal product contains traces of THC, so a test may react depending on quantity and timing. The result depends on the product, the frequency and the device's threshold. A reference THC value cannot predict the result of a test.
Frozen hash is a resin made by freezing the plant at harvest, then separating the trichomes in ice water, without solvent. The cold preserves volatile terpenes; the texture is soft and the aroma close to the fresh plant.
Piatella (or piattella) is a resin separated in ice water and then cold-cured under vacuum for several weeks. The word comes from the Italian “piatto” (flat). Curing yields a soft, creamy slab with a stable terpene profile, to be kept cold. Its CBD version stays below 0.3% THC.
In an airtight glass jar, away from light, between 10 and 20 °C, at 55 to 62% relative humidity. Avoid the fridge (condensation) and thin plastic. Stored well, a flower keeps its terpenes for several months.
CBD pollen, or dry sift, is the trichome powder obtained by dry-sieving hemp flowers, without water or solvent. Unpressed or lightly pressed, it keeps the batch's terpene profile; its CBD content is measured by HPLC, as for a resin.
15% CBD means 15 grams of cannabidiol per 100 grams of product. This proportion can vary from batch to batch. Our product pages distinguish reference profiles from results accompanied by a certificate: without that document, the value is not a verifiable measurement of the batch.
CBD (cannabidiol) and CBG (cannabigerol) are two non-psychotropic hemp cannabinoids. CBG is the biochemical precursor of the others and is found in smaller amounts in the mature plant. Both are legal in France below 0.3% THC.
Five things to check: a certificate of analysis per batch, a visible company number and address, a stated and compliant THC content, verifiable buyer reviews, and no health claim whatsoever. A shop that ticks all five documents what it sells.
In 2026 a CBD flower sells for €1.50 to €13 per gram depending on cultivation (outdoor, greenhouse, indoor) and quantity; a resin for €1.20 to €15 per gram depending on the method (pressed, dry sift, ice-o-lator, piatella). Tiers from 10 to 100 g divide the price by 2 to 4.
No. CBD is not psychotropic: it does not produce the effect of THC. A legal product contains under 0.3% THC, an amount not liable to cause intoxication. What “gets you high” in cannabis is Δ⁹-THC.
Within France and the European Union, a legal CBD product (THC below 0.3%) can be carried; keep the original packaging, the invoice and the certificate of analysis. Outside the EU, legality depends on the destination: some countries ban every cannabis product, CBD included.
Terpenes are the aromatic compounds of hemp (myrcene, limonene, β-caryophyllene, linalool, pinene, humulene). They determine the smell and taste of a flower or resin. A laboratory quantifies them by GC-MS; the dominant terpene is named on each product page.
Indoor: grown under artificial light, dense buds, highest price. Greenhouse: under glass, natural light topped up, a middle ground. Outdoor: open field, autumn harvest, lowest price. CBD content depends on the batch, not the growing method: read it on the certificate.
No French law sets a legal age for CBD itself: only vaping products, CBD e-liquids included, are banned for under-18s. Most shops, Phytogrammes among them, sell to adults only; the products are neither foods nor medicines.
Static hash is a pollen separated dry using static electricity: the trichomes detach from the plant matter and cling to a charged surface. Without water or solvent, the resulting fraction is fine and selective; its content is measured by HPLC on the batch.
Your question is not covered? The contractual detail is in our terms of sale (in French) and our team answers by email via the Contact page.